In case it becomes clear that the Asahi Group caused or was directly involved in any adverse effects on human rights, we will work on the relief of victims through appropriate procedures.
The Asahi Group offers a consultation service regarding human rights. It comprises two whistle-blowing systems: a Clean Line System for employees, and a Procurement Clean Line System for suppliers. Opinions concerning human rights are also fielded through the acceptance of inquiries made through the Asahi Group Holdings, Ltd. website. Strict confidentiality and anonymity will be maintained with respect to the information provided.
Within Japan, whistle-blowing reports by employees are fielded internally by the Asahi Group Holdings, Ltd. Auditor and Head of the General and Legal Affairs Department in Japan Headquarters, while an external Attorney-at-Law acts as the external contact point. Operating companies outside Japan have established their own individual whistle-blowing desks. Anonymity can be preserved and the systems are currently available in 22 different languages.
In fiscal 2019, through the Clean Line System for Group employees in Japan, 33 reports were made concerning human rights-related harassment and bad behaviors.
We investigated the information provided by whistle-blowers. Once a violation of compliance was confirmed, we took action to remedy the problem. When there was still room for improvement in matters other than non-compliance, we took necessary measures to respond to such matters. Whistle-blowing reports that require actions to remedy the problems or improvements are also reported to and discussed by auditors and the Compliance Committee of the Asahi Group.